Emails are monitored and answered from Monday to Friday from 8:30 a.m. to 4:30 p.m.
Our response time varies depending on the volume of inquiries received.
To help us provide faster and more efficient service, please be sure to include specific details regarding your inquiry about a park, campground, facility, event, or program in your message.
Changes and cancellations completed prior to the windows outlined in the Online Purchase Information can be submitted through your Shop.AlbertaParks.ca account or by phoning the call centre at 1-877-537-2757. If your request does not meet the change or cancellation policies outlined in the Online Purchase Information, but you believe you may still be eligible for a refund, you can submit a non-standard refund request.
Please phone 310-LAND (5263) instead of using this form if your concern is related to a potential illegal activity, threat to public/personal safety, serious noise complaint or dangerous wildlife encounter. The line is available 24 hours a day, 7 days a week to ensure help is there when and where you need it most.
