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Alberta parks inspire people to discover, value, protect and enjoy the natural world and the benefits it provides for current and future generations.
The North Region of Alberta Parks is looking for motivated, courteous and hard-working individuals with exceptional customer service skills to fill Lead Information Officer positions for the following districts/areas:
- Grande Prairie District: Saskatoon Island PP, Young’s Point PP
- Slave Lake District: Lesser Slave Lake PP, Hilliard's Bay PP
- Long Lake Provincial Park
- Cold Lake Provincial Park
- Sir Winston Churchill Provincial Park
- Lakeland Provincial Recreation Area
- Lakeland District Office
||Lead Information Officer
Administrative Support 3
||Various locations-Northeast and Northwest
|Rate of Pay:
21.35 - 26.09
(Plus 11.2% in lieu of benefits and holidays)
||January 31, 2022
The Lead Information Officer (LIO) oversees the staff and day-to-day operations for campground registration, queries and comments related to travel in and recreational use of Provincial Parks, Recreation Areas, Wildland and surrounding area. This positions primary purpose is to create a positive and productive environment for up to three Information Officers (IOs). This position is a front-line customer service role that focuses on high level administrative and leadership tasks, such as scheduling, staff training, inventory management, and booth operations.
Supervision and Leadership
- Be a positive role model that acts as a guide for Information Officers (IO) throughout the season.
- Ensure Information Officers (IOs) receive appropriate training for booth operations, reservation system and GOA directives.
- Teach, provide feedback and encourage teamwork.
- Assist with staff scheduling, timesheets and day-to-day tasks.
- Foster effective group work to complete daily tasks and offer exceptional customer service.
- Work with their supervisor and other department leads to maintain open communication and act as the key representative for the Campground Registration Booths.
- Provide exceptional customer service as the first point of contact for visitors.
- Understand the Reserve Alberta Parks (RAP) software and functions to register campers, update visitor information, and process payments or refunds using the system.
- Operate cash register and point of sale machine.
- Daily opening and closing tasks, ensuring booth locations are clean, secure and safe.
- Participate in all required booth operations, including camper compliance, group and extra unit counts, opening/closing day use buildings and group use areas and daily cleaning.
- Learn occupational health and safety policies, procedures and protocols to prevent and provide support to visitors and staff in emergency situations.
- Learn and adhere to all pertinent policies, procedures and protocols including campground rules and regulations and GOA directives.
- Complete daily cash-outs and accurately enter data into Excel workbooks.
- Review and reconcile camping revenue for daily cash-outs.
- Record and organize statistics for public visitation and demographics required.
Visitor & Information Services
- Respond to in-person and telephone/e-mail requests for information on area amenities and recreational activities.
- Advise public of various rules, policies and regulations that apply within a Provincial Park.
- Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public.
- Plan and deliver activities to support special events.
- Assist with development and/or delivery of various personal and non-personal visitor services.
- High School Diploma with preference for post-secondary education.
- 1 year of customer service experience (Equivalences will be considered)
- Strong English language proficiency.
- Strong computer skills including Microsoft Office (Excel, Word, Outlook and Publisher).
- Valid Driver's license.
- Available to work evening and weekend shifts during the season.
- Customer service, cash-handling and/or administrative experience.
- Recognized current Standard First Aid Certificate
- Current CPR Level "C" Certificate / AED
- Previous Alberta Environment and Parks experience and direct experience with Reserve.AlbertaParks.ca.
- Previous supervisory/leadership experience.
- Familiarity with campground operations and/or the area surrounding park preference.
- Camping experience and knowledge of campground etiquette.
Competencies are behaviours that are essential to reach our goals in serving Albertans.
We encourage you to have an in-depth understanding of the competencies that are required for
this opportunity and to be prepared to demonstrate them during the recruitment process.
- Agility: To think creatively while working in a changing work environment.
- Build Collaborative Environments: By promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
- Creative Problem Solving and Judgement: Using a wide range of communication techniques to promptly and professionally address issues.
- Develop Networks: Through ongoing relationships with staff, park visitors, partner organizations, and Indigenous communities.
Terms of Employment
- This is a seasonal wage opportunity.
- Hours of work: Employees will work a 40 hour work week. Days of the week will depend on the placement, but staff can expect to work evenings and weekends.
- Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.
- 5.2 percent of regular wage earnings instead of paid holidays
- 6 percent of regular wage earnings instead of annual vacation pay.
How to Apply
Click HERE to go to the official Lead Information Officer job posting for the North Region. Please state what area/district you are interested in on your cover letter. We will take your suggested location into consideration.
Environment and Parks
We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.