The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx
Alberta Environment and Parks - We support Albertans in being proud stewards of air, land, water, and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources. For more information about the Ministry of Environment and Parks, please visit our website at: https://www.alberta.ca/environment-natural-resources.aspx
The Northwest Region of Alberta Parks is looking for motivated, courteous and hard-working individuals with exceptional customer service skills to fill Information Officer positions for the following parks:
- Saskatoon Island Provincial Park
- Young’s Point Provincial Park
- Marten River (Lesser Slave Lake Provincial Park)
- Hilliard's Bay Provincial Park
Administrative Support 2
||Various Locations - Northwest
|Rate of Pay:
19.40 - 23.61
(Plus 11.2% in lieu of benefits and holidays)
||February 6, 2022
Information Officers (IOs) are the first point of contact for visitors to Provincial Park campgrounds. Their role in the permit booth is to create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities.
- Understand the Reserve Alberta Parks (RAP) software and functions to register campers, update visitor information, and process payments or refunds using the system
- Operate cash register and point of sale machine
- Daily opening and closing tasks, ensuring booth locations are clean, secure and safe
- Participate in all required booth operations, including camper compliance, group and extra unit counts, opening/closing day use buildings and group use areas and daily cleaning
- Learn and adhere to all pertinent policies, procedures and protocols including campground rules and regulations and GOA directives
- Complete daily cash-outs and accurately enter data into Excel workbooks
- Review and reconcile camping revenue for daily cash-outs
- Record and organize statistics for public visitation and demographics required
Visitor & Information Services
- Respond to in-person and telephone/e-mail requests for information on area amenities and recreational activities
- Advise public of various rules, policies and regulations that apply within a Provincial Park
- Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public
- Plan and deliver activities to support special events
- High School Diploma.
- Strong English language proficiency.
- Available to work evening and weekend shifts during the season.
- Strong computer skills including Microsoft Office (Excel, Word, Outlook, and Publisher).
- Valid Class 5 Operator's License
- Recognized current Standard First Aid Certificate
- Familiarity with campground operations, campground etiquette and surrounding Park amenities.
- Experience with Reserve.AlbertaParks.ca.
- Experience related to customer service, cash-handling, and / or administrative duties.
Competencies are behaviours that are essential to reach our goals in serving Albertans.
We encourage you to have an in-depth understanding of the competencies that are required for
this opportunity and to be prepared to demonstrate them during the recruitment process.
- Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs and be able to think creatively while working in a changing and demanding environment.
- Build Collaborative Environments: By promoting collaboration and commitment, encourage broad thinking on projects, you will work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
- Creative Problem Solving and Judgement: Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions.
- Develop Self and Others: By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment to lead the delivery of top level customer service, you demonstrate the desire to make things better through improving processes and continuous learning.
- Drive for Results: This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services while paying attention to detail, demonstrating a strong work ethic and good time management skills.
- Systems Thinking: This position is one component of a larger work environment that includes other program areas and it is important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.
Terms of Employment
- Seasonal contract from mid-April to May with September end dates.
- Evening and weekend work will be required. A premium is paid for these shifts.
- Work week is based on 40 hours per week.
- Access to reliable transportation to and from place of work as there is no public transportation to any of the Park locations.
- Adherence to Alberta Parks uniform policy.
- These positions require some outdoor work in a variety of weather conditions
- Shared rental accommodation may be available.
- Training will be provided to successful candidates.
- Will take place in February.
- Selected individuals will be asked to bring three references, preferably work-related to interview.
How to Apply
Click on the “Apply Now” button.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system.
If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account.
Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.
Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.
Resources for applicants:
It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/iqas-overview.aspx. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Environment and Parks
Various Locations - Northwest, Alberta
We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.