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Position:	Visitor Information Centre Supervisor
Classification:	Administrative Support 4
Type:	Permanent (36.25 hours/week)
Location:	Kananaskis Region
Rate of Pay:	$1708.35 - $2087.32 bi-weekly
Closing Date:	February 14, 2022

Responsibilities

Environment and Parks is looking to fill three permanent Visitor Information Centre Supervisor positions for Kananaskis Visitor Information Centre, Elbow Visitor Information Centre, and Peter Lougheed Parks Discovery Centre in the Kananaskis Region.  

 As a Visitor Information Centre Supervisor, you will be responsible for overseeing facility operations, retail sales, staff supervision, and the delivery of public information services at one of three regional visitor information centres (VICs) in Kananaskis Region. You will lead the recruitment and training of a team of Information Officers to ensure the delivery of frontline services and a wide range of information to the public through face-to-face and digital platforms, to promote awareness of public safety and recreational information, and provide a high level of visitor satisfaction to visitors in the region.

The ideal candidate would have strong interpersonal and communication skills (verbal and written), and possess an understanding of the landscapes, ecology, experiences and public use of parks in the Kananaskis Region.

Qualifications

Requirements

• Valid Class 5 Operator's License
• Recognized current Standard First Aid Certificate
• Current CPR Level "C" Certificate / AED
• Defensive Driving Certificate (within three years)
• Drivers Abstract
• Alignment with the required behavioural competencies of the role (see below)

Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Agility: Ability to prioritize competing workload pressures in an effective manner and contribute to the organizational goals.
• Build Collaborative Environments: Ability to work cooperatively and collaboratively with a variety of teams within the workplace, community and other Government ministries/agencies to meet client and ministry goals and objectives.
• Creative Problem Solving and Judgement: Ability to gather information from varied sources, analyze and interpret information to inform decision-making.
• Develop Networks: Ability to interact positively, build relationships and work effectively with others.
• Drive for Results: Sets and accomplishes goals and priorities in order to deliver outcomes consistent with departmental objectives and directives.

Notes

These positions involve working outdoors, working with wildlife, a long commute, and working weekends. Shared housing may be available for rent near the worksite. 

• Those selected for an interview must bring three work related references to the interview.
• Shared rental accommodation may be available.
• It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) and include the assessment certificate from IQAS or any other educational assessment service as part of their application.
• The Ministry of Environment and Parks supports Albertans in being proud stewards of air, land, water and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources.

How to Apply

• Please email your application (resume, cover letter and any other documents in one MS Word file or PDF) to Joe.Oberhoffner@gov.ab.ca with the subject line "Visitor Information Centre Supervisor". Please ensure that this document is saved using the naming convention of your last then first name (Smith,Joe_Resume). Email applications are preferred.
  
  Apply Now

Joe Oberhoffner
Visitor Information Services Supervisor Kananaskis Region
E-mail: Joe.Oberhoffner@gov.ab.ca

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.