FAQs for Comfort Camping
What is comfort camping?
- Comfort camping is an easy, convenient alternative to traditional camping.
- Check Comfort Camping for a listing of where comfort camping is offered.
What is including in a comfort camping unit?
- Each location offers different types of units. It is important to check comfort camping for detailed information on each specific park.
- The page for each comfort camping location details what is included, what to bring and the rules.
How can I make a reservation online if I don't have a computer?
- You can now make reservations online using your phone or tablet. You can also phone the Contact Centre at 1-877-537-2757 (toll-free in North America.)
What if I'm having trouble using the online reservation system?
Can I access Reserve.AlbertaParks.ca on my mobile device?
- Yes! We have upgraded Reserve.AlbertaParks.ca and the site is now mobile accessible.
What happens to my personal information when I reserve a campsite online?
- The system retains your personal information so that it's easier for you to make future online reservations.
- The Government of Alberta collects personal information under the authority of Section 33 of the Freedom of Information and Protection of Privacy Act. The information is protected by the privacy provisions of the Act.
Why is there a 16-night stay limit for comfort camping units?
- To provide fair and equitable access to camping opportunities.
- Most other jurisdictions in Canada have 14-night stay limits.
Is there a maximum 90-day window to book a comfort camping unit?
- No. Comfort camping reservations can be made for the entire camping season on opening day.
How many comfort camping units can I book at one time?
- A maximum of 4 comfort camping unit reservations can be made in one transaction. There is no limit to the number of transactions that can be made.
Can I make a comfort camping unit reservation and a regular campsite reservation in one transaction?
- No - they must be booked in separate transactions. You can make up to 4 comfort camping unit reservations in one transaction OR up to 4 regular campsite reservations in one transaction.
- Group camping area reservations must be made in separate transactions, with a limit of one group camping area reservation per transaction.
What happens if someone tries to book the same comfort camping unit I want to book?
- Until you move a comfort camping unit into your shopping cart, it remains available to others.
- Comfort camping unit(s) placed in your shopping cart are held for 20 minutes. During this time, no one else can book that unit.
- You will receive a warning just before your time expires.
Can I reserve a comfort camping unit on behalf of friends or family?
- Yes - however, bookings for others must be within the limit of 4 reservations per transaction.
- All reservations made during one session are considered one financial transaction. For that reason, only one credit card is accepted.
Can I extend my stay at the comfort camping unit?
- Yes - subject to availability. Contact park staff for assistance.
- If your comfort camping unit has been reserved by someone else, you would have to move to an available unit to extend your stay.
Can I put an additional tent or trailer at the comfort camping unit site?
- Additional tents or trailers are NOT allowed on or near comfort camping unit sites.
- The exception to this rule is Sir Winston Churchill Provincial Park which allows one additional camping unit per cabin. This unit must be registered and will be charged the regular camping fee.
Are pets allowed in the comfort camping units?
- Pets are NOT allowed in or around comfort camping unit sites.
- At Sir Winston Churchill Provincial Park, pets are NOT allowed in the cabins. However, pets are allowed in an additional camping unit that is registered at the cabin site.
Can I transfer or change comfort camping units?
- Changes are only permitted in the same campground if another comfort camping unit is available. Change fees will apply.
- A change of campground is considered a cancellation and the reservation fee is not refunded.
Arrivals & Late Arrivals
I'll be late in arriving for my comfort camping reservation. What should I do?
There are two possible scenarios.
Arriving on your scheduled arrival date but after the registration booth is closed
- Arrangements for a late arrival for comfort camping unit reservations should be made directly with the campground.
- In most cases, you will be required to check-in first thing in the morning.
- Arrive before 11:00 pm if possible. Quiet hours are 11:00 p.m. to 7:00 a.m.
Arriving after 2:00 pm of the day following your scheduled arrival date
- Call the Contact Centre at 1-877-537-2757 to advise of your estimated arrival time. We make every effort to accommodate campers who provide notification of late arrival.
- If you don't notify us of your late arrival, you are considered a "no show" and your reservation is cancelled. Up to four nights comfort camping fees will be forfeited, depending on the length of the stay. Any remaining comfort camping fees will be refunded to the credit card used for the original transaction. The reservation fee is non-refundable.
Fees, Payment & Refunds
Why do all fees have to be prepaid when making an online reservation?
- It is administratively more efficient and cost-effective to have all fees prepaid by credit card.
- Prepayment of camping fees is standard practice on all online campground reservation systems in Canada.
How much notice is required to cancel a reservation and receive a refund?
- If you cancel more than 72 hours before 2 p.m. on the scheduled arrival date, you will receive a full refund of all comfort camping fees. (For example: a change in dates provided by Tuesday, July 5 at 2 PM for an original arrival date of Friday, July 8).
- If 72 hours notice is not provided, up to three nights comfort camping fees will be forfeited depending on how much notice is given. Any remaining comfort camping fees will be refunded to the credit card used for the original transaction.
- 1 night penalty if less than 72 hours but greater than 48 hours notice before 2 p.m. of originally scheduled arrival date
- 2 nights penalty if less than 48 hours but greater than 24 hours notice before 2 p.m. of originally scheduled arrival date
- 3 nights penalty if less than 24 hours notice before 2 p.m. of originally scheduled arrival date
If I have to shorten my stay, will I get a refund?
- Once registered, fees for any unused comfort camping nights will be refunded IF you give notice at least 72 hours before 2 p.m. on your actual departure date.
Why don't I get my reservation fee back when I cancel a reservation?
- Reservation fees are retained to help offset the cost of providing reservation services.
- Most provincial park agencies in Canada charge a non-refundable reservation fee.
How long will it take to receive my refund for a cancellation?
- If you're eligible for a refund, it's initiated as soon as the information is entered into the system.
- Refunds are processed as quickly as possible, usually within two weeks.
- The refund is applied to the credit card used to make the original reservation.
- For possible refunds, keep depleted prepaid cards even after expiry.