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FAQs for Comfort Camping

General

What is comfort camping? 

What is including in a comfort camping unit?

How can I make a reservation online if I don't have a computer?

What if I'm having trouble using the online reservation system?

Can I access Reserve.AlbertaParks.ca on my mobile device? 

What happens to my personal information when I reserve a campsite online?

Why is there a 16-night stay limit for comfort camping units?                       

Is there a maximum 90-day window to book a comfort camping unit?

How many comfort camping units can I book at one time?

Booking

Can I make a comfort camping unit reservation and a regular campsite reservation in one transaction?

What happens if someone tries to book the same comfort camping unit I want to book?

Can I reserve a comfort camping unit on behalf of friends or family?

 Can I extend my stay at the comfort camping unit?

Can I put an additional tent or trailer at the comfort camping unit site?

Are pets allowed in the comfort camping units?

Can I transfer or change comfort camping units?

Arrivals & Late Arrivals

I'll be late in arriving for my comfort camping reservation.  What should I do?

There are two possible scenarios. 

Arriving on your scheduled arrival date but after the registration booth is closed

Arriving after 2:00 pm of the day following your scheduled arrival date

Fees, Payment & Refunds

Why do all fees have to be prepaid when making an online reservation?

How much notice is required to cancel a reservation and receive a refund?

If I have to shorten my stay, will I get a refund?

Why don't I get my reservation fee back when I cancel a reservation?

How long will it take to receive my refund for a cancellation?

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Updated: Apr 26, 2016