Individual Campsite Reservation FAQs
How can I make a reservation online if I don't have a computer?
- You can now make reservations online using your phone or tablet. You can also phone the Contact Centre at 1-877-537-2757 (toll-free in North America.)
What if I'm having trouble using the online reservation system?
Can I access Reserve.AlbertaParks.ca on my mobile device?
- Yes! We have upgraded Reserve.AlbertaParks.ca and the site is now mobile accessible.
What happens to my personal information when I reserve a campsite online?
- The system retains your personal information so that it is easier for you to make future online campsite reservations.
- The Government of Alberta collects personal information under the authority of Section 33 of the Freedom of Information and Protection of Privacy Act. The information is protected by the privacy provisions of the Act.
Why is there a 16-night stay limit at provincial campgrounds?
- To provide fair and equitable access to camping opportunities.
- Most other jurisdictions in Canada have 14-night stay limits.
How far in advance can I make a reservation?
- Reservations for campsites can be made up to 90 days before the desired arrival date. Reservations start in February.
- Visit the online reservations listing for details. Click on a specific campground for further information including the opening and closing dates.
When is the camping season?
- Most campgrounds are open from mid-May to the end of September. Click on a specific campground in the online reservations listing for details on its operating season.
- Some campgrounds offer First Come-First Served campsites during spring or fall. These sites display in purple colour in the results of a search for a reservation on Reserve.AlbertaParks.ca.
- Some campgrounds offer First Come-First Served campsites year-round. Visit the specific Park page for more details on its operating season.
Why is there a maximum 90-day window to book online?
- To provide fair and equitable access to reservation services at high-use campgrounds.
What if I can't use my reservation?
- The first option is to cancel the reservation and pay any cancellation fees.
- The second option is to transfer the reservation to a future time. You can even change the type of campsite in doing this. Reservation changes are $5 per change.
- If 72 hours notice is not provided, up to three nights camping fees will be forfeited, depending on how much notice is given.
- Reservations are not transferable.
The "currently booking to" date displayed on the landing page of Reserve.AlbertaParks.ca shows how far out reservations for individual campsites can be made (up to 90 days in advance of arrival date). Why does the "booking window" reset at 9:00 a.m. each day instead of at midnight?
- In order to provide equal opportunity for all users to reserve a campsite (either online or phone-in bookings), the booking window resets at 9:00 a.m. This morning reset time ensures that the Contact Centre (1-877-537-2757) is open to assist callers.
Why are online reservations campsite-specific?
- You can look at campsite photographs, consider nearby facilities and confirm that a given campsite meets your needs.
- In other jurisdictions, campsite-specific reservations have proven to be very popular.
How big a campsite do I need?
- The camping unit size is the complete camping equipment, including any tow vehicle.
- It's your responsibility to choose a site that will accommodate your unit. Use the photos on the campsite details pop-up to determine if the site can accommodate slide-outs and which side the firepit is on.
What happens if someone tries to book the campsite I want to book?
- Until you move a campsite into your shopping cart, it remains available to others.
- Campsites placed in your shopping cart are held for 20 minutes. During this time no one else can book that campsite.
- You will receive a warning just before your time expires.
Can I reserve a campsite on behalf of friends or family?
- Yes; however, bookings for others must be within the limit of 4 reservations per transaction.
- All reservations made during one session are considered one financial transaction. For that reason, only one credit card is accepted.
- Groups requiring more than 4 campsites should consider booking a group camping area.
Can I register a second tent/trailer/RV when I reserve a campsite online?
- You may book only one camping accommodation unit per campsite at reservation.
- A second camping accommodation unit MAY be allowed if space permits, at the discretion of the campground operator. IF allowed, an additional full camping fee is charged for a second unit.
Is there a waiting list for campgrounds that are fully booked?
When I checked, certain campsites were reserved. Yet, when I arrived at the campground, they were vacant. Why?
- A reserved campsite is held until 2:00 p.m. of the day following the scheduled arrival date. At this time, the original reservation is cancelled and the campsite is released for resale.
- A reservation may have been cancelled and the site was not rebooked.
- Check Reserve.AlbertaParks.ca or phone the Contact Centre to check for cancellations.
Can I change campsites after I've registered?
- Yes - providing one is available. However, you must confirm availability with campground staff before occupying the new site. If the campground does not have staff on-site, phone the Contact Centre.
- There is no additional charge for changing a campsite after registration; however, there may be additional camping fees if the new site is equipped with more amenities.
Can I extend my stay at a reservable campsite?
- Yes - subject to availability. Contact campground staff for assistance. At a self-registration campground, phone the Contact Centre to check availability of your site.
- Online reservations are campsite-specific. If your campsite has been reserved by someone else, you would have to move to an available campsite to extend your stay.
Arrivals & Late Arrivals
What if I forget to bring my permit or confirmation letter?
- At a staffed campground, registration booth staff will assist you.
- At a self-registration campground, there may be no staff to assist you. It is especially important to print and bring your permit for these campgrounds. Staff will verify your reservation when they patrol the campground.
- If you cannot print the permit, note the campsite number of your reservation so you know which campsite to occupy.
I will arrive after check-in time/the registration booth is closed. What should I do?
- Arrive before 11:00 p.m. if possible. Quiet hours are 11:00 p.m. to 7:00 a.m.
- Proceed directly to your assigned campsite. Register when the booth re-opens in the morning.
- If you don't have your permit or site number, staff will often post late arrival instructions at the registration booth.
- It is especially important to print and bring your permit for self-registration campgrounds as there are no staff on site.
- You do not have to call the Contact Centre unless your arrival time will be after 2:00 p.m. of the day following your scheduled arrival date.
I arrived a day late and my campsite had been given to another camper! Why?
- Reserved campsites are held until 2:00 p.m. of the day following your scheduled arrival date.
- If you reserved at a campground on Reserve.AlbertaParks.ca and your arrival will be after 2:00 p.m. of the day following your scheduled arrival date, phone the Contact Centre at 1-877-537-2757. Inform the Contact Centre of your estimated arrival time. We make every effort to accommodate campers who provide notification of late arrival.
- If you don't notify us of your late arrival, you are considered a "no show" and your reservation is cancelled. Up to four nights camping fees will be forfeited depending on the length of your stay. Any remaining camping fees will be refunded. The reservation fee is not refunded.
Fees, Payment & Refunds
Why are camping fees different at some campgrounds?
- The basic overnight camping fee ranges from $5 to $23 per night.
- Individual campground operators set fees within this range based on local market conditions.
- Additional fees of up to $6 per night are charged for each of the following services
- Pressurized water hook-ups
- Electrical hook-ups
- Sewer hook-ups
- Non-coin operated showers
- Horse corrals
- Fee Guidelines
Why do all camping fees have to be prepaid when making an online reservation?
- It is administratively more efficient and cost-effective to have all fees prepaid by credit card.
- Prepayment of camping fees is standard practice on all online campground reservation systems in Canada.
How much notice is required to cancel a reservation and receive a refund?
- If you cancel more than 72 hours before 2 p.m. on the scheduled arrival date, you will receive a full refund of all camping fees (for example, if you are scheduled to arrive on Friday, July 8 and you cancel before 2 p.m. on Tuesday, July 5, you will receive a full refund of camping fees).
- If 72 hours notice is not provided, up to three nights camping fees will be forfeited depending on how much notice is given. Any remaining camping fees will be refunded to the credit card used for the original transaction.
- 1 night penalty if less than 72 hours but greater than 48 hours notice before 2 p.m. of originally scheduled arrival date
- 2 nights penalty if less than 48 hours but greater than 24 hours notice before 2 p.m. of originally scheduled arrival date
- 3 nights penalty if less than 24 hours notice before 2 p.m. of originally scheduled arrival date
If I have to shorten my stay, will I get a refund?
- Once registered in the campground, fees for any unused camping nights will be refunded IF you give notice at least 72 hours before 2 p.m. on your actual departure date.
Why don't I get my reservation fee back when I cancel a reservation?
- Reservation fees are retained to help offset the cost of providing reservation services.
- Most provincial park agencies in Canada charge a non-refundable reservation fee.
How long will it take to receive my refund for a cancellation?
- If you are eligible for a refund, it is initiated as soon as the information is entered into the system.
- Refunds are processed as quickly as possible, usually within two weeks.
- The refund is applied to the credit card used to make the original reservation.
- For possible refunds, keep depleted prepaid cards even after expiry.