The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.
Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.
For more information on Park locations visit: https://albertaparks.ca/.
Dinosaur Provincial Park UNESCO World Heritage Site is rich in cultural and natural heritage. The provincial park protects the unique badlands landscape and the Red Deer River that meanders through the Park. As one of Alberta’s premiere park attractions, Dinosaur Provincial Park is treasured and enjoyed every year by many visitors of all ages and from all over the world.
Dinosaur Provincial Park UNESCO World Heritage Site has an annual visitation of approximately 120,000+ visitors per year and provides services for a wide cross section of visitors from all areas of the world. As such, the level of customer service and information service requirements fluctuates with each visitor and can be influenced by culture, language and diverse visitor experience goals and needs.
| Position: | Dinosaur Service Centre Supervisor |
| Classification: | Administrative Support 4 |
| Type: | Seasonal (40 hours/week) |
| Location: | Brooks Area – Dinosaur Provincial Park |
| Rate of Pay: |
$23.90 - $29.31 per hour
(Plus 11.2% in lieu of benefits and holidays) |
| Closing Date: | May 1, 2023 |
| Competition #: | 38658 |
The Dinosaur Park Service Centre is located in Dinosaur Provincial Park in southern Alberta. This facility is a main stopping place for Dinosaur Provincial Park visitors and is often their first experience upon entering the Park. It is here that you find the Campground Office and Information Services, Convenience Store, and Cretaceous Café – all under one roof.
This position impacts the quality of information/reservation and sales services provided to the visitors of Dinosaur Provincial Park, UNESCO World Heritage Site.
Given the remote location of Dinosaur Provincial Park, the provision of safe, high quality and well-rounded food services is also integral to the safety and well-being of visitors and staff as well as directly impacting the visitor experience.
We are looking for a responsible and experienced Service Centre Supervisor that brings the combined experience of a business operator with facility management experience. Come join our team for a unique summer seasonal experience.
Key responsibilities include:
Customer Service Relations:
Supervisory and Administrative Duties:
Requirements:
Additional Requirements:
To be successful in this role, you also need to have strong interpersonal and communication skills (both written and verbal) to lead staff and manage conflict with both customers and staff to ensure a positive customer service experience.
Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
Job posting open until suitable candidate is found
In your resume:
Shift premiums include:
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca.
If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system.
If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account.
Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.
Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx.
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.
Resources for applicants:
It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/iqas-overview.aspx. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.
We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.
