About Us: The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx
- Are you passionate about outdoor recreation in Kananaskis Country?
- Are you well-organized, and a great verbal communicator?
- Do you want to help people connect with nature?
Alberta Parks is seeking a personable individual with a passion for the outdoors and excellent customer service skills to fill 1 permanent Information Officer position.
| Position: |
Information Officer |
| Classification: |
Administrative Support 3
|
| Type: |
Permanent
(36.25 hours/week)
|
| Location: |
Kananaskis Country - Bow Valley Provincial Park |
| Rate of Pay: |
$1,571.34-$1,912.15
|
| Closing Date: |
November 27, 2023 |
Responsibilities
- Providing area information and orientation to visitors with a focus on public safety.
- Replying to inquiries concerning visitor facilities, recreational opportunities, natural and cultural history, route selection, wildlife, environment issues and potential hazards in the mountain environment.
- Roving trails and facilities to develop an understanding of the area and to gather first-hand information on conditions, visitor use and the experiences offered by Alberta Parks.
- Answering questions about and processing sales of the Kananaskis Conservation Pass.
- Contributing to the gathering and sharing of written information about Alberta Parks as part of a dynamic information and outreach team.
Qualifications
Requirements
High school diploma and a minimum of 1 year of related experience (e.g., work in recreation, natural sciences, teaching, communications, etc). Valid basic first-aid certification (required prior to commencement).
Equivalences will be considered on directly related experience or education on the basis of: one year of experience for one year of education or one year of education for one year of experience.
- Recognized current Standard First Aid Certificate
Assets
- Excellent verbal communication skills and comfort dealing with people from diverse backgrounds.
- Basic knowledge of Kananaskis Country’s trails, facilities and natural environment.
- Passion for the outdoors and experience with common mountain recreational activities.
- Proficiency with Microsoft Outlook, Word and Excel; Adobe Acrobat.
- Retail sales experience.
- Class 5 drivers’ license.
- Fluency in languages other than English.
- Valid Class 5 Operator's License
- Alignment with the required behavioural competencies of the role (see below)
Competencies
Competencies are behaviours that are essential to reach our goals in serving Albertans.
We encourage you to have an in-depth understanding of the competencies that are required for
this opportunity and to be prepared to demonstrate them during the recruitment process.
- Agility: to prioritize multiple tasks and projects, while also being able to accommodate other priorities as they arise, and maintain resilience in times of uncertainty and effectively work in a changing environment.
- Build Collaborative Environments: by effectively helping and following through on inquiries, requests, and concerns from colleagues, clients and stakeholders, as well as demonstrating the ability to remain courteous and professional in stressful situations.
- Creative Problem Solving and Judgement: using innovative ideas or adapting existing processes in order to address both new and past problems.
- Drive for Results: using your exceptional organizational and prioritization skills to assist you in meeting deadlines while producing quality work that will lead to your success.
How to Apply
Joe Oberhoffner
Visitor Services Team Lead
Kananaskis Region
E-mail: Joe.Oberhoffner@gov.ab.ca
We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.
