Information Officers (IOs) are often the first point of contact for visitors in provincial parks. Their role at permit booths, visitor centres and retail stores is to create a positive experience for visitors by providing useful and timely information about park activities, rules and regulations, campground registration and nearby amenities. The role focuses on front-line customer service, cash handling, and administrative duties.
The Information Officer’s role is to provide exceptional customer service that enhances visitors’ camping and recreation experiences by responding to inquiries, problem solving, aiding with reservations and registrations using the Reserve.Albertaparks.ca system, providing accurate and practical tourism information to visitors, and operating point of sales systems.
The Lead Information Officer is a leadership position that directly supervises a team of Information Officers. The Lead position works alongside their team while providing field level coaching and mentoring to ensure adherence to policy, procedure and occupational health and safety plans. Leads also focus on higher level administrative and leadership tasks, such as scheduling, staff training, inventory management, cash reconciliation, and reporting.
The minimum qualifications for these roles are:
Both Information Officers and Lead Information Officers may be required to have:
In addition to the requirements above, assets to these roles include:
Experience, knowledge and competency in:
These positions are required to work evenings, weekends and holidays throughout the summer.