Non-Standard Refund Request Form For Tours and Tickets

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Use this form to request refunds that do not meet the change or cancellation policies outlined in the Online Purchase Information for tours and tickets.

Email responses are not provided for non-standard refund request submissions. If approved, your request will be processed within 6 weeks.

Shop.AlbertaParks.ca Acknowledgment

Yes, I confirm this purchase was made under my Shop.AlbertaParks.ca account.

Yes, I have read and acknowledge the Shop.AlbertaParks.ca Purchase Policy Information.

Yes, I am submitting a refund less than 90-days after my date of purchase.

Details

Customer Name

Shop.AlbertaParks.ca account Email Address

Email Confirmation

Reservation/ Booking Number (example: 4-123456)

Provide any additional details that may help us determine if your purchase qualifies for a non-standard refund.

Please Check the box below to proceed.

Note: please check your spam or junk mailbox for your non-standard refund request confirmation if it does not appear in your inbox.

The personal information collected through the non-standard refund request form on AlbertaParks.ca is to enable Alberta Parks to evaluate and, if applicable, process your non-standard refund request. This collection is authorized by section 4(C) of the Protection of Privacy Act. For any questions about the collection and use of your personal information, contact Alberta Parks by email at [email protected].

Updated: Sep 10, 2026