Group Camping Area FAQs
How can I make a reservation online if I don't have a
- Phone the Contact
Centre at 1-877-537-2757(toll-free in North
What if I'm having trouble using the online reservation
What happens to my personal information when I reserve a
- The system retains your personal information so it is easier
for you to make future online campsite reservations.
- The Government of Alberta collects personal information under
the authority of Section 33 of the Freedom of Information and Protection of
Privacy Act. The information is protected by the
privacy provisions of the Act.
Why is there a 5-night stay limit in group camping
- The 5-night limit is meant to provide fair and equitable access
to camping opportunities.
- Most other jurisdictions in Canada have 14-night stay
Is there a maximum 90-day window to book a group
- No. Group camping area reservations can be made for the entire
season on opening day.
Why aren't reservation rules the same at all group
camping areas ?
- Reservation practices are being standardized as we implement
the online service.
What happens if someone wants to book the same
group camping area I'm trying to book?
- Until you move a group camping area into your shopping cart, it
remains available to others.
- Group camping areas placed in your shopping cart are held for
20 minutes. During this time, no one else can book that
- You will receive a warning just before your time expires.
Can I reserve a campsite on behalf of friends or
- Yes. However, bookings for others must be within the limit of
one group camping area reservations per transaction.
Can I extend my stay at a group camping
- Yes - subject to availability. Contact campground
staff for assistance. At a self-registration campground, phone
1-877-537-2757 to check the availability of your group camping
- Online reservations are campsite-specific. If the group camping
area you are in has been reserved by someone else following your
reservation, you would have to move to an available area to extend
What if I forget to bring my permit or confirmation
- At a campground with staff onsite, registration booth staff
will assist you.
- At a self registration campground, there may be no staff to
assist you. It is especially important to print and bring
your permit for these campgrounds. Staff will verify your
reservation when they patrol the campground.
- If you cannot print the permit, please note the group camping
area of your reservation so you know which area to occupy.
Fees, Payments & Refunds
Why do all camping fees have to be prepaid when making
an online reservation?
- It is administratively more efficient and cost-effective to
have all fees prepaid by credit card.
- Prepayment of camping fees is standard practice on all online
campground reservation systems in Canada.
Why are some group campgrounds so much more expensive
- Some group campgrounds require prepayment for 5 units
while others charge for a minimum of 10 units.
- If power is available at the group camping area, the fee is
charged when the reservation is made; however, it may be discounted
later if power isn't used during your visit.
Why don't I get my reservation fee back if I cancel my
- Reservation fees are retained to help offset the cost of
providing reservation services.
- Most provincial park agencies in Canada charge a nonrefundable
How long will it take to receive my refund for a
- If you are eligible for a refund, it is initiated as soon as
the information is entered into the system.
- Refunds are processed as quickly as possible - usually within
- The refund is applied to the credit card used to make the