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Lead Information Officer (Seasonal)

Carson-Pegasus Provincial Park: Do you want to work in a beautiful park setting, serving the public? Spruce Grove District is seeking a motivated, courteous and hardworking individual with exceptional customer service, communication and leadership skills for Carson-Pegasus Provincial Park (26 km north of Whitecourt).  In addition to providing front-line customer service registering campers and delivering information, the Lead Information Officer is also responsible for supervising seasonal Campground Booth Information Officers.  Reporting to the Business & Information Supervisor, the position works from the Carson-Pegasus campground booth.

  • Classification: Administrative Support 3
  • Closing Date: February 28, 2017
  • Rate of Pay: $21.14 – $25.83/hr (plus 11.2% in lieu of benefits)


Campground booth operations

  • Responsible for daily opening, closing and monitoring of facility to ensure availability to the public during scheduled hours of operation
  • Operating and programming cash register and point-of-sale (POS) system
  • Managing cash in till, completing cash-outs, printing reports, preparing deposits, and completing dedicated revenue Excel workbooks
  • Providing exceptional customer service to visitors as the primary contact for day users and campers
  • Registering campers, recording reservations and processing payments using the system (location-specific)
  • Responding to and resolving customer complaints
  • Keeping a clean and organized work-space at all times, including interior and exterior of campground booth
  • Working closely with coworkers to ensure clear communication on shared duties/tasks
  • Becoming familiar with and adhering to all pertinent occupational health & safety (OH&S) policies, procedures and protocols

Supervision of Seasonal Information Officers

  • Providing training, ongoing support and seasonal performance reviews with assistance from Business & Information Supervisor
  • Coordinating day-to-day tasks of team
  • Assisting the Business & Information Supervisor in developing shift schedules
  • Reviewing staff time-sheets for accuracy and submitting to supervisor

Administrative duties to ensure efficient and effective campground booth operation

  • Reviewing and reconciling camping and firewood revenue
  • Receiving and appropriately dealing with public comments and complaints
  • Communicating needs of visitors to appropriate program areas (Visitor Services, Maintenance, Enforcement)
  • Monitoring and replacing promotional and tourism materials (e.g., brochures, pamphlets), informing the Business & Information Supervisor of shortages
  • Recording and reporting statistics for public visitation and demographics, as required

Information services relating to Carson-Pegasus Provincial Park

  • Responding to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities, and providing area orientation
  • Maintaining and improving knowledge of relevant recreational and tourist opportunities and conditions (trails, lake conditions, etc) in order to provide current information to the public 
  • Being familiar with the natural history of the area to be able to best answer inquiries about flora and fauna
  • Providing information to the public about the natural and human history of the area
  • Contributing to Visitor Service Program year-end reports (visitation statistics, demographics, comments/concerns from visitors)

Public safety advice and education

  • Through consultation with visitors, raising their awareness of and level of preparedness for potential hazards (e.g. aggressive wildlife), thereby preventing the occurrence of public safety incidents
  • Advising the public of regulations, rules and policies that apply to various activities, providing context information to encourage them to comply, particularly for environmental and safety issues
  • For urgent matters (e.g. problem wildlife, car accidents, car break-ins, lost children), receiving necessary data, retaining contact with the reporting party and immediately forwarding the information to Conservation Officers or local authorities, as appropriate 
  • Providing basic first aid, when required
  • Liaising with other government staff, private contractors, and various information agencies to ensure free flow of quality information


  • High school diploma required; related post-secondary considered an asset 
  • Strong supervisory and leadership skills and experience, plus the ability to motivate a variety of staff in an intense and demanding environment
  • Familiarity with Carson-Pegasus Provincial Park 
  • Knowledge of office procedures and technology including Microsoft Office (Outlook, Word, Excel), the internet and the ability to operate campground reservation and registration system
  • Experience in standard retail sales training, procedures and equipment (cash register and debit/credit machine)
  • Strong communication skills with both visitors and coworkers, and ability to interact in a friendly, informative, diplomatic, adaptable and professional manner
  • Strong ability to multi-task and use effective time management strategies
  • Ability to work both independently and as part of a team
  • Excellent interpersonal skills including problem-solving, mediation and teamwork
  • Outstanding customer service skills
  • Current Standard First Aid Certificate 
  • Valid Class 5 Driver's License and Defensive Driving Certificate

Term of Employment

  • Starting in early May and ending in early September (with possible extension), depending on weather and budget
  • 40 hours/week
  • Weekend and evening shifts required (shift differential provided)
  • Rental accommodations may be available


  • Successful candidates will be required to provide a Criminal Record Check and Driver's Abstract.
  • Those selected for an interview must bring at least 3 work related references to the interview. 

How to Apply

Please email your application (one attachment including both the cover letter and resume in a pdf or Word format) with"AS3-CP" in the subject line.  Ensure that the document is saved using the naming convention of your first then last name (Joe_Smith). You can also fax, mail or drop off your application, ensuring that "AS3-CP" is clearly marked. 

Alberta Environment & Parks
Parks Division, Central Region
P.O. Box 4240, Suite 1, 250 Diamond Avenue
Spruce Grove, Alberta T7X 3B4

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.

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