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Lead Information Officer (Seasonal)

Carson-Pegasus Provincial Park: Do you want to work in a beautiful park setting, serving the public? Spruce Grove District is seeking a motivated, courteous and hardworking individual with exceptional customer service, communication and leadership skills for Carson-Pegasus Provincial Park (26 km north of Whitecourt).  In addition to providing front-line customer service registering campers and delivering information, the Lead Information Officer is also responsible for supervising seasonal Campground Booth Information Officers.  Reporting to the Business & Information Supervisor, the position works from the Carson-Pegasus campground booth.

  • Classification: Administrative Support 3
  • Closing Date: February 28, 2017
  • Rate of Pay: $21.14 – $25.83/hr (plus 11.2% in lieu of benefits)

Responsibilities

Campground booth operations

  • Responsible for daily opening, closing and monitoring of facility to ensure availability to the public during scheduled hours of operation
  • Operating and programming cash register and point-of-sale (POS) system
  • Managing cash in till, completing cash-outs, printing reports, preparing deposits, and completing dedicated revenue Excel workbooks
  • Providing exceptional customer service to visitors as the primary contact for day users and campers
  • Registering campers, recording reservations and processing payments using the Reserve.AlbertaParks.ca system (location-specific)
  • Responding to and resolving customer complaints
  • Keeping a clean and organized work-space at all times, including interior and exterior of campground booth
  • Working closely with coworkers to ensure clear communication on shared duties/tasks
  • Becoming familiar with and adhering to all pertinent occupational health & safety (OH&S) policies, procedures and protocols

Supervision of Seasonal Information Officers

  • Providing training, ongoing support and seasonal performance reviews with assistance from Business & Information Supervisor
  • Coordinating day-to-day tasks of team
  • Assisting the Business & Information Supervisor in developing shift schedules
  • Reviewing staff time-sheets for accuracy and submitting to supervisor

Administrative duties to ensure efficient and effective campground booth operation

  • Reviewing and reconciling camping and firewood revenue
  • Receiving and appropriately dealing with public comments and complaints
  • Communicating needs of visitors to appropriate program areas (Visitor Services, Maintenance, Enforcement)
  • Monitoring and replacing promotional and tourism materials (e.g., brochures, pamphlets), informing the Business & Information Supervisor of shortages
  • Recording and reporting statistics for public visitation and demographics, as required

Information services relating to Carson-Pegasus Provincial Park

  • Responding to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities, and providing area orientation
  • Maintaining and improving knowledge of relevant recreational and tourist opportunities and conditions (trails, lake conditions, etc) in order to provide current information to the public 
  • Being familiar with the natural history of the area to be able to best answer inquiries about flora and fauna
  • Providing information to the public about the natural and human history of the area
  • Contributing to Visitor Service Program year-end reports (visitation statistics, demographics, comments/concerns from visitors)

Public safety advice and education

  • Through consultation with visitors, raising their awareness of and level of preparedness for potential hazards (e.g. aggressive wildlife), thereby preventing the occurrence of public safety incidents
  • Advising the public of regulations, rules and policies that apply to various activities, providing context information to encourage them to comply, particularly for environmental and safety issues
  • For urgent matters (e.g. problem wildlife, car accidents, car break-ins, lost children), receiving necessary data, retaining contact with the reporting party and immediately forwarding the information to Conservation Officers or local authorities, as appropriate 
  • Providing basic first aid, when required
  • Liaising with other government staff, private contractors, and various information agencies to ensure free flow of quality information

Qualifications

  • High school diploma required; related post-secondary considered an asset 
  • Strong supervisory and leadership skills and experience, plus the ability to motivate a variety of staff in an intense and demanding environment
  • Familiarity with Carson-Pegasus Provincial Park 
  • Knowledge of office procedures and technology including Microsoft Office (Outlook, Word, Excel), the internet and the ability to operate Reserve.AlbertaParks.ca campground reservation and registration system
  • Experience in standard retail sales training, procedures and equipment (cash register and debit/credit machine)
  • Strong communication skills with both visitors and coworkers, and ability to interact in a friendly, informative, diplomatic, adaptable and professional manner
  • Strong ability to multi-task and use effective time management strategies
  • Ability to work both independently and as part of a team
  • Excellent interpersonal skills including problem-solving, mediation and teamwork
  • Outstanding customer service skills
  • Current Standard First Aid Certificate 
  • Valid Class 5 Driver's License and Defensive Driving Certificate

Term of Employment

  • Starting in early May and ending in early September (with possible extension), depending on weather and budget
  • 40 hours/week
  • Weekend and evening shifts required (shift differential provided)
  • Rental accommodations may be available

Notes

  • Successful candidates will be required to provide a Criminal Record Check and Driver's Abstract.
  • Those selected for an interview must bring at least 3 work related references to the interview. 

How to Apply

Please email your application (one attachment including both the cover letter and resume in a pdf or Word format) with"AS3-CP" in the subject line.  Ensure that the document is saved using the naming convention of your first then last name (Joe_Smith). You can also fax, mail or drop off your application, ensuring that "AS3-CP" is clearly marked. 

Alberta Environment & Parks
Parks Division, Central Region
P.O. Box 4240, Suite 1, 250 Diamond Avenue
Spruce Grove, Alberta T7X 3B4
E-mail: esrdparks.jobs-cen@gov.ab.ca

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.

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