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Campground Booth Information Officer (Seasonal)

Pembina River Provincial Park: Do you want to work in a beautiful park setting, serving the public? We're seeking a motivated, courteous and hardworking individual with exceptional customer service and communication skills for Pembina River Provincial Park (77 km west of Spruce Grove).  Under the direction of the Lead Information Officer, this position provides a front-line contact for campground registration and information. 

  • Classification: Administrative Support 2
  • Closing Date: February 28, 2017
  • Rate of Pay: $19.20 – $23.37/hr (plus 11.2% in lieu of benefits)

Responsibilities

General duties

  • Providing exceptional customer service to visitors as the primary contact for day users and campers
  • Registering campers, recording reservations and processing payments using the Reserve.AlbertaParks.ca system
  • Operating cash register and point-of-sale (POS) system
  • Responding to and resolving customer complaints
  • Reconciling camping and firewood revenue
  • Keeping a clean and organized work-space at all times, including interior and exterior of campground booth
  • Monitoring and replacing promotional and tourism materials (e.g. brochures, pamphlets) as needed, and informing Lead Information Officer of shortages
  • Recording and reporting statistics for public visitation and demographics as required
  • Working closely with coworkers to ensure clear communication on shared duties/tasks
  • Communicating needs of clients to appropriate program areas (Maintenance, Enforcement)
  • Becoming familiar with and adhering to all pertinent occupational health & safety (OH&S) policies, procedures and protocols
  • Providing basic first aid when required

Information services relating to Pembina River Provincial Park

  • Responding to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities, and providing area orientation
  • Maintaining and improving knowledge of relevant recreational and tourist opportunities and conditions (trails, lake conditions, etc) in order to provide current information to the public 
  • Being familiar with the natural history of the area to be able to best answer inquiries about flora and fauna
  • Providing information to the public about the natural and human history of the area
  • Through consultation with visitors, raising their awareness of and level of preparedness for potential hazards (e.g. aggressive wildlife), thereby preventing the occurrence of public safety incidents
  • Advising the public of regulations, rules and policies that apply to various activities, providing context information to encourage them to comply, particularly for environmental and safety issues
  • For urgent matters (e.g. problem wildlife, car accidents, car break-ins, lost children), receiving necessary data, retaining contact with the reporting party and immediately forwarding the information to Conservation Officers or local authorities, as appropriate 

Qualifications

  • High school diploma required; related post-secondary considered an asset 
  • Familiarity with Pembina River Provincial Park 
  • Knowledge of office procedures and technology including Microsoft Office (Outlook, Word, Excel), the internet and the ability to operate Reserve.AlbertaParks.ca campground reservation and registration system
  • Working knowledge of standard retail sales procedures and equipment (cash register and debit/credit machine)
  • Strong communication skills with both visitors and coworkers, and ability to interact in a friendly, informative, diplomatic, adaptable and professional manner
  • Strong ability to multi-task and use effective time management strategies
  • Ability to work both independently and as part of a team
  • Excellent interpersonal skills including problem-solving, mediation and teamwork
  • Outstanding customer service skills
  • Current Standard First Aid Certificate 
  • Valid Class 5 Driver's License and Defensive Driving Certificate

Term of Employment

  • Starting in early May and ending in early September (with possible extension), depending on weather and budget
  • 40 hours/week
  • Weekend and evening shifts required (shift differential provided)
  • Rental accommodations may be available

Notes

  • Successful candidates will be required to provide a Criminal Record Check and Driver's Abstract.
  • Those selected for an interview must bring at least 3 work related references to the interview. 

How to Apply

Please email your application (one attachment including both the cover letter and resume in a pdf or Word format) with"AS2-PR" in the subject line.  Ensure that the document is saved using the naming convention of your first then last name (Joe_Smith). You can also fax, mail or drop off your application, ensuring that "AS2-PR" is clearly marked.

Alberta Environment & Parks
Parks Division, Central Region
P.O. Box 4240, Suite 1, 250 Diamond Avenue
Spruce Grove, Alberta T7X 3B4
E-mail: esrdparks.jobs-cen@gov.ab.ca

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.

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